Frequently Asked Questions (FAQ)

  • YES 100% SECURE AND SAFE!!! our site is using the highest secure sockets layer  SSL certificate to protect your passwords, credit card data, and personal information. They are all super encrypted when submitted during checkouts to our servers and sent to our payment gateway partners.
  • Our payment gateway uses 3D Secure Technology to request OTP (one time pin) sent by your bank to your registered mobile phone or email. 
  • Your credit card data and information are NOT stored in our servers. They are digitally stored to our partner’s payment gateway secured servers. We cannot even see your credit card numbers and other information like the expiration date, or the CVV of your card.
  • All of our products are 100% Genuine. We never sell COPY or REPLICA items. We purchase our merchandise directly from the brands online store or from their trusted brand partners in the United States etc. We also have partners in the United States that handles the purchase of our items from the brands outlet stores or retail stores.
  • We always stand by the authenticity of every product sold on our site and we give your 100% money back guarantee if you prove that the item you purchased is FAKE.
  • We can send you Proof of Authenticity if required or deemed necessary. This includes put not limited to (Purchase receipts, Gift Receipts, UPS/DHL/USPS shipping numbers, UAE Customs Paper, etc ).
  • All of our items (except pre-loved) have paper trails from US until it reached UAE customs, thus they are all fully documented. We are very transparent and provide proof of authenticity to our clients. Other sellers claims they are selling legit items, but can never provide you documents that could tell the legitimacy of items they sell. Please be aware that it is very hard to tell between FAKE and AUTHENTIC item these days.
  • Our products are sourced from different outlet stores in the United States, UK, and UAE on SALES events.
  • They are not over-run items!
  • Our item comes with NO paper bags, NO dust bags, NO boxes so you can buy them at cheaper prices. You are not only saving money but you are also saving the environment.
  • Please ensure that you comply with our return policy available on https://itstheoutlet.com/return-policy/ before initiating a return.
  • Login to your account and from the Top Menu click on “My Amount” > Return an Item
  • Fill the form completely
  • Wait for one of the our team to contact you via phone or email.
For UAE customers:
  • Your item should be delivered within approximately 1 to 3 business days.
  • You will be provide with a tracking URL after the the item as picked-up by our courier partner.
  • The courier delivery associate will call you on the day of the delivery
For GCC & International Customers:
  • Your item should be delivered in approximately 7 business days.
  • You will be provide with a tracking URL after the the item as picked-up by our courier partner.
  • The courier delivery associate will call you on the day of the delivery

Your refund will depend in the method you used for payment, as follows:

  • If you purchase using CREDIT CARD/DEBIT CARD – Refunds for FULL and EPP payment options will be done only through the Original Mode of Payment. You have to wait between 2-3 business days for the refund to be credited to your account.The refund will be in full amount minus the processing fees.
  • For return items that was purchase using EPP and paid partially, only the partial amount will be refunded minus the processing fees.
  • if you paid using TABBY – Refunds will be thru TABBY (refund inquiries should be made with TABBY and not from THE OUTLET), and the refund will be in full amount minus the processing fees of (6% + 1 AED) from the total amount originally paid. if payment is PARTIAL, only the first payment will be refunded 
  • You can also opt for a COUPON that can be used to purchase an item in the website. This is highly recommended so there will be no hustle and loss of certain amount.
For UAE customers:
  • Shipping is FREE when your total amount of order is 100 AED above. Please note that this only applies to all major cities in the UAE. We might charge extra shipping fees on other shipping destinations in UAE beyond our courier partners coverage.
  • For total amount of item(s) purchased that is less that 100 AED, the standard shipping fee is 25 AED.

For GCC and International Customers:

  • Shipping fee is AUTO CALCULATED on the checkout page. The shipping amount will vary per order depending on the item weight and dimensions.
  • Please note that the buyer will shoulder the customs tax and duties fees in the destination country. This amount is depending on the declared value of the item.