Terms & Conditions

Terms of Use

    • Any dispute or claims arising out of or in connection with this website shall be governed and construed in accordance UAE laws.
    • For any payment made for any of our products or services on our website, customers are ask to provide details which will be submitted directly to our payment provider via extremely secured and encrypted connection.
    • The customers or cardholder must retain a copy of transaction records and merchant policies and rules.
    • We accept payments online using Visa and MasterCard credit/debit card in AED (or any other available currencies).
    • Tabyy payments is also accepted.
    • Paypal is also accepted, but customer should select USD as the currency.

Delivery/Shipment Policy

How much each shipping will cost the customer?

      • Our standard shipping cost is 25 AED for all items purchased with value less the 100 AED.
      • Outside UAE City Limits is 55 AED (example Western Region)   
      • Shipping within UAE is FREE for all items purchased with value of 100 AED and above (can change without prior notice).

How long each shipping will typically take?

      • Item purchased within UAE are to be delivered within approximately 2 to 3 working days in normal conditions but will vary depending on the courier of the shipment.
      • Item purchased outside UAE are to be delivered in 7+ working days in normal conditions but will vary depending on the courier of the shipment.
      • You well be provided with a tracking number of the shipment and the courier company name via email. You can track the progress and the movement of the shipment.

How long the is handling and processing time when an order is placed and when it gets shipped?

      • Shipping and Handling cut-off time is 12 PM, any transactions made after that will be considered as next day transactions
      • Transactions made before the cut-off will be shipped on the same day.
      • Handling and processing time is from 24 to 48 hours after the order was placed from the website.
      • You will receive confirmation an email/whatsapp message once we ship your purchased item.

Return, Cancellation, Replacement & Refund Policy

    • By agreeing to to THE OUTLET Terms and Condition, You are also agree to the Refund and Return Policy as describe in the this page.
For Installment Payments or Easy Payment Plan (EPP) Policy
    •  Customers who avail our EPP for 2 or 3 Easy Payment Plan to pay for any item(s) purchased, are REQUIRED to submit National ID as a security assurance that for paying the remaining balance.
    • Customers also AGREE to pay the remaining balance (for EPP/Tabby) to be charged automatically from the the credit/debit card used and as per the scheduled payment due date stated in the payment schedule selected and sent to your email.